Writing a Resume for Complaints Management Jobs

Writing a resume requires some time and thought. Advanced preparations will make the task easier. One of the most important preparations is having names of employers and dates of employment handy. Writing a list of tasks and accomplishments is also helpful. Any information related to substantial contributions and accomplishments should be briefly described on a professional CV. Writing a resume for a complaints management is no different. It should show prior complaints experience, transferable skills, and what an individual will contribute. Read on for some helpful hints, to get noticed and get interviews.

Objective for seeking new employment

Whether the previous experience is in management or customer complaints, a job seeker should have some idea what he or she wants from a new job. The objective may be to move up into management or it may be to manage a larger complaints job. Either way, the objective usually consists of one or two sentences and is stated at the top of the resume, prior to listing employment experience. The statement should demonstrate how you plan to make a contribution to the company.

Relevant experience

Relevant work experience includes positions in similar industries, positions in complaints management, and experiences requiring similar skill sets. Previous positions are listed in reverse chronological order, with the most recent job listed first. All positions should be listed for the past 10 years, even if they are not related to complaints. It is far better to list all jobs, than to have gaps in the CV. Roles, accomplishments, and major contributions should be briefly described, for each job. For jobs not related to customer complaints, any tasks helping customers or communicating with others should be included. These roles indicate well developed communications abilities, which are necessary in complaints management.


Many people are hesitant to include their accomplishments on the resume. But, there are several reasons to include them. first, companies want to know what you can offer them. Second, those competing for the same job are likely to point out their accomplishments. Your experiences may top theirs or align more closely with what the company is looking for.

Focus on any special projects, team efforts, or temporary management roles. Even a few months covering for a manager on leave can demonstrate your abilities and competence. Another applicant may not have such experience. You will then gain an edge over others, when other criteria for the position are met.