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Dale Dilbert
Sacrababy, CA
dilbert@bluebird.com

SUMMARY

I started working in the computer field in 1980. I've been a technical communicator since 1995, working as a writer and Web producer. I have experience in computer project management, analysis, and programming, including excellent organizational, planning, and communications design skills. I am experienced in understanding and synthesizing technical information and presenting it clearly. I am skilled in using graphics and other design elements to make information accessible and easily understood.

COMPUTER EXPERTISE

Operating Systems: Windows (NT and 98), Macintosh. Tools: Microsoft Word, FrameMaker, Adobe Acrobat, RoboHELP, PageMill, HTML, Dreamweaver, PowerPoint, Photoshop.

EXPERIENCE

1/01-10/01: Technical Writer, ATOGA Systems. ATOGA Systems is a leading-edge producer of Optical Applications Routers for metropolitan area networks. Updated the hardware and software User Guides, working as part of a two-person team. Developed the online help for their browser-based network management software, using RoboHelp. Designed and wrote the user guide for the newest generation of network management software. Developed the style guide, procedures manual, and internal Web site for the Tech Pubs department. Updated the public Web site, www.atoga.com.

3/99-8/00: Technical Writer, Ross Systems, Inc. Updated user manuals of 1000+ pages for an HR and payroll system, incorporating two years' worth of updates and corrections. Created a 180+ page intranet knowledge base providing technical information and support to customers. Created popup text and online help for a new, browser-based version of the software.

8/98-12/00: Web Producer, SparrowHawk Press. Maintain three magazine Web sites: Piano & Keyboard, Herb Quarterly, and The Needleworker. URL: www.sparrowhawkpress.com.

Intranet programmer and forms editor for Etec Systems. Created new forms, and edited existing forms, for use at Etec Systems, a high-tech manufacturing company. Translated the forms into HTML and PDF formats for use on the company intranet. Researched techniques for creating the best screenshots and graphics.

Web Producer, Needleworker Press. Created and continue to maintain the company Web site. URL: www.needleworker.com.

Web Producer, Kooler Design Studio. Created the company's initial Web site. Technical writer, Digital Persona. Created two User Guides, on-line help text, and a technical manual for the company's first product, a fingerprint recognition system.

Technical writer, DHL Worldwide Express. Created an installation guide, a quick reference guide, a product overview, and an operations manual, and edited the on-line help, for a new Web browser-based software program at DHL .

Instructor, East Bay chapter of the STC. Created and delivered hands-on training: "Introduction to Web Authoring with HTML."

Technical writer, Pacific Bell. Created user guides for six different audiences for Pacific Bell's Digital Subscriber Line service.

Technical writer, Visa International Updated several manuals for the stored value smart card. Architect of the Business Publications Department section of the Visa intranet. Created a hierarchy of pages about the group's services, which explains the group to the rest of the organization.

Technical writer for a major software conversion project at Safeway. Developed 21 quick reference guides, 12 user manuals, and 10 instructor and participant training guides for an upgraded Safeway software system. Scheduled and supervised the work of one other writer and three word processors. Managed the work of 15 Subject Matter Experts. Coordinated the development of training databases. Conducted train-the-trainer sessions.

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EDUCATION AND TRAINING

Formal Education Naval Postgraduate School; Monterey, CA; M.S., Information Systems Management

University of California; Davis, CA; B.A., International Relations

CONTINUING EDUCATION

University of California, Santa Cruz Extension "Designing Web Pages: An Overview" "Creating Manuals Using Doc-To-Help" "Developing an Information Plan"

University of California, Berkeley Extension "Introduction to Technical Writing" "Advanced Local Area Networks" "Network Design and Implementation" "TCP/IP and the World of Network Protocols" "Internetwork Technology" "Visual Design"